IT/OT Support Analyst

APM Terminals it is one of the most complete integrated port and land service networks in the world. We are in a unique position to help both shipping and land line customers grow their business and achieve better efficiency, flexibility and reliability in their supply chain.

What do we offer as a company?

APM Terminals Callao offers incredible growth, career and leadership opportunities for those with the ambition, drive and dedication to become one of the best. You will have the opportunity to experience different cultures and make friends around the world, as well as working with a team of talented professionals. If you see yourself as part of a team helping the global economy grow through our worldwide network of customers and terminals, we'd love you to apply for our vacancies!

We are currently looking for the best talent to IT/OT Support Analyst. In this role you will play a vital role in our success. If you are interested in our position and want to pursue a career in our company, we invite you to be part of our team!

What are the main responsibilities of this role?

• Address incidents and requests reported regarding IT/OT Services and Infrastructure, ensuring their resolution within committed SLAs.
• Periodically analyze all reported incidents and requests to identify root causes and propose and implement solutions to prevent recurrence.
• Monitor IT/OT Services and Infrastructure in production, including data centers and communication rooms, acting when alerts are presented.
• Maintain equipment inventory, ensuring stock aligns with business needs, and ensure operability through manufacturer updates.
• Create manuals and guides to improve business users' skills in the use and leverage of technological tools.
• Generate periodic reports to facilitate decision-making for improvements on IT/OT services in production.

What are we looking for?

• Bachelor’s Degree in fields like Computer Engineering, Systems, Electronics, or Mechatronics.
• Advanced knowledge of Windows Client, Office 365, Client Applications, IP Telephony, and ITIL.
• Intermediate knowledge of Windows Server, and LAN/WAN networks.
• Basic knowledge of SQL Database, and Power BI.
• Preferable ITIL and/or Microsoft certifications.
• Advanced English level.
• A1 driving license

If you have been reading until now, we are glad to know that you are interested in this opportunity. And if you want to use your skills to make a difference, apply now!

¡If you like to take on big challenges, the time has come to join APM Terminals Callao!